Refund policy
We want you to be happy with your matcha. This policy sits alongside your rights under the Australian Consumer Law — nothing here limits, excludes or replaces them.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Damaged, faulty or incorrect orders
Contact us at hello@makersdailygroup.com within 30 days of delivery with:
- your order number
- a description of the issue
- clear photos of the item and packaging
If your order arrives damaged, faulty, incorrect or not as described, we will make it right — a replacement, a refund, or another remedy as appropriate — at no cost to you. Where the item is a food product we will not usually ask you to return it, as food safety rules mean we cannot resell it.
Change of mind
If you have simply changed your mind, get in touch within 30 days of delivery and we will arrange a return.
- Contact us first — we cannot process a return that arrives unannounced.
- The item must be sent back to us before a refund or exchange is issued.
- Return postage is at your cost, and we recommend a tracked service.
- Non-food items — whisks, keep cups and gift boxes — must be unopened and in their original condition.
Changing or cancelling an order
Get in touch as quickly as you can. We ship from our Sydney facility, often the same business day, so once an order is with the carrier we may not be able to recall it.
Contact
Makers Daily Group Pty Ltd
hello@makersdailygroup.com