Cancellation policy

This policy explains how our matcha subscriptions work, and how to skip, pause or cancel one. It sits alongside your rights under the Australian Consumer Law — nothing here limits, excludes or replaces them.

How a subscription works

When you choose a subscription at checkout you are agreeing to a recurring order. We charge the payment method you used, at the discounted subscription price, on each billing date until you cancel. Your billing interval and price are shown on the product page before you buy and confirmed in your order email.

Cancel any time

You can cancel at any time, for any reason, with no fee and no minimum number of deliveries. To avoid being charged for the next delivery, cancel before your next billing date — that date is shown in your account and in the reminder email we send before each renewal.

Skip or pause instead

If you have enough matcha for now, you can skip an upcoming delivery or pause your subscription rather than cancelling. Your discount and your place in the schedule are kept.

How to make a change

• Use the manage-subscription link in any of your Makers Daily order or renewal emails, or
• Log in to your account on makersdaily.com.au and open your subscriptions, or
• Email us at hello@makersdailygroup.com and we will action it for you.

If you email us close to a billing date, get in touch as early as you can. If a renewal is charged after you have asked us to cancel, contact us and we will refund it.

Changing your details

You can update your delivery address, payment method, product size or delivery frequency at any time through your account or by emailing us. Please update your payment details before your billing date — if a payment fails we will retry, and if it keeps failing the subscription may be paused.

Price and product changes

If we change the price of a subscription or stop offering a product, we will tell you by email before it affects a renewal, and you can cancel or change your subscription before that renewal is charged.

Faulty or incorrect deliveries

Subscription orders are covered by our Refund Policy and by the consumer guarantees under the Australian Consumer Law, exactly like a one-off order.

Contact

Makers Daily Group Pty Ltd
ABN 61 794 344 592
hello@makersdailygroup.com