Cancellation policy
This policy explains how our matcha subscriptions work, and how to skip, pause or cancel one. It sits alongside your rights under the Australian Consumer Law — nothing here limits, excludes or replaces them.
How a subscription works
When you choose a subscription at checkout you are agreeing to a recurring order. We charge the payment method you used, at the discounted subscription price, on each billing date until you cancel. Your billing interval and price are shown on the product page before you buy and confirmed in your order email.
Cancel any time
You can cancel at any time, for any reason, with no fee and no minimum number of deliveries. To avoid being charged for the next delivery, cancel before your next billing date — that date is shown in your account and in the reminder email we send before each renewal.
Skip or pause instead
If you have enough matcha for now, you can skip an upcoming delivery or pause your subscription rather than cancelling. Your discount and your place in the schedule are kept.
How to make a change
- Use the manage-subscription link in any of your Makers Daily order or renewal emails, or
- Log in to your account on makersdaily.com.au and open your subscriptions, or
- Email us at hello@makersdailygroup.com and we will action it for you.
If you email us close to a billing date, get in touch as early as you can. If a renewal is charged after you have asked us to cancel, contact us and we will refund it.
Changing your details
You can update your delivery address, payment method, product size or delivery frequency at any time through your account or by emailing us. Please update your payment details before your billinSome items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Faulty or incorrect deliveries
Subscription orders are covered by our Refund Policy and by the consumer guarantees under the Australian Consumer Law, exactly like a one-off order.
Contact
Makers Daily Group Pty Ltd
ABN 61 794 344 592
hello@makersdailygroup.com